At PixelRetail, customer satisfaction is important to us. This Refund Policy explains when and how refunds are applicable for purchases made on our platform.

1. Digital Products

All products sold by PixelRetail are digital goods, including game keys, subscriptions, gift cards, and wallet codes. Because of their digital nature, refunds are subject to the conditions below.

2. Eligible Refund Cases

You may be eligible for a refund if:

• The digital product was not delivered
• The product received is invalid, defective, or not working
• There is a technical issue caused by PixelRetail that prevents usage
• A duplicate or incorrect item was delivered

In such cases, customers must contact support with order details and proof within the allowed refund window.

3. Non-Refundable Cases

Refunds will not be provided if:

• The digital product has been successfully delivered and activated
• The issue arises due to user error (wrong account, incorrect activation steps, incompatible platform, etc.)
• The request is made after the refund eligibility period
• The product was purchased during a special sale or promotional offer, unless stated otherwise

4. Refund Request Process

To request a refund:

• Contact our support team at support@pixelretail.shop
• Provide your order ID, purchase email, and issue details
• Our team may request verification or troubleshooting steps before approval

5. Refund Method & Timeline

• Approved refunds are issued to the original payment method
• Processing time may vary depending on the payment provider
• Once approved, refunds are typically completed within 5–10 business days

6. Chargebacks & Disputes

Unauthorized chargebacks or payment disputes raised without contacting support first may result in account suspension. We strongly encourage customers to reach out to us so we can resolve issues quickly and fairly.

7. Policy Updates

PixelRetail reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page and apply to future purchases.

8. Contact Us

For refund-related questions or assistance, contact:
📧 support@pixelretail.shop